Photo Skill / Support
Support
Help with purchases, credits, and saving your work.
Will a failed generation charge me again?
Update to 1.0.1, open the failed task in your library, and use its recovery flow. Those retries cost no extra credits until one succeeds. Starting a separate regular generation uses credits as usual.
I paid, but my credits have not appeared.
Keep your iPhone online, reopen the app, and check your balance. If it is still missing, contact support with your app version, purchase time, and credit pack. Do not send passwords, full payment card details, or original photos.
Can I move my library and credits to another iPhone?
Works, drafts, and personal styles are stored locally, and credits are tied to your device account. Cross-device sync and balance transfer are not currently available. Save any works you want to keep to Photos before deleting the app.
Why does my shared Live Photo no longer play?
The receiving app determines whether Live Photo playback is retained. Select Live Photo on the result screen, save it to Photos, and view it there. The demo on this website is only a video preview.
What if saving fails?
Check Photo Skill's Photos permission in Settings and make sure your iPhone has available storage. Then return to the work and save again. Saving and sharing a completed work does not use credits.
Do I need internet? How long is my photo stored?
Generation requires an internet connection and uploads a copy of your photo. Cloud photos and generated covers each expire after 24 hours in storage, with possible delays in scheduled cleanup. This does not include task or credit records. Local works remain until you delete them.